REFUND POLICY

Returns & Exchanges Policy

How to Request a Return or Exchange

To request a return or exchange, please contact us at 📧 helpkitnation@gmail.com. Kindly include your order number, a clear description of the issue, and any relevant photos if applicable.

Defective Products

We take pride in ensuring the products we deliver are of high quality and free from defects. However, if you receive a defective item, please notify us as soon as reasonably possible after discovering the issue.

What qualifies as a defect?

A defect refers to a material imperfection in the manufacturing of the product or a characteristic that makes the item less acceptable than one would reasonably expect under normal circumstances.

What is not considered a defect?

The following are not considered defects and will not qualify for a return or exchange:

• Normal wear and tear.

• Damage caused by negligence, abuse, or incorrect use.

• Damage due to improper care or failure to follow care instructions.

• Damage resulting from unauthorized alterations or modifications.

• A product that matches the description and functions as intended, but does not meet your personal preferences.

• Items reported as defective more than 30 days after delivery.

Resolution Options

If your product is found to be defective, we will gladly offer one of the following—based on your preference and product availability:

• A free exchange for the same or equivalent item, or

• A full refund to your original method of payment.

For any questions or assistance with your return, please don’t hesitate to reach out to our support team at helpkitnation@gmail.com.