PRIVACY POLICY

Privacy Policy

The Fan Base respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African laws. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

1. What Information We Collect

When you interact with us through our website or place an order, we collect the following personal information:

  • Personal Details: Full name, email address, contact number, delivery and billing address.

  • Device & Browsing Info: IP address, browser type, operating system, and site activity.

  • Order & Payment Information: Order history, payment method (handled securely by payment providers), and related transaction details.

We collect this information to process orders, provide customer service, and enhance your shopping experience.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds under POPIA:

  • Your consent

  • The performance of a contract (e.g. to process your order)

  • A legal obligation (e.g. for tax or fraud prevention)

  • Our legitimate interest (e.g. to improve our services)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate order updates or respond to inquiries.

  • Improve our website, products, and services.

  • Comply with legal and regulatory obligations.

  • Send marketing emails (only if you have opted in).

You may withdraw your consent for marketing at any time by clicking “unsubscribe” in our emails or by emailing us at kits4sportsincorp@gmail.com.

4. Disclosure of Information

We do not sell or rent your personal information to third parties. We may disclose your information:

  • To our trusted service providers (e.g. payment gateways, couriers, and Shopify) who help us deliver our services.

  • If required by law, subpoena, or court order.

  • To protect our rights or comply with legal obligations.

6. Data Security

We take appropriate, reasonable technical and organisational measures to secure your personal information from loss, misuse, unauthorised access, or disclosure. These include:

  • SSL encryption for all data transfers.

  • Secure servers and firewalls.

  • Shopify’s PCI DSS-compliant payment infrastructure.

Despite these safeguards, no system is 100% secure. You acknowledge that you provide your information at your own risk.

7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand site usage. Cookies may include session identifiers, cart details, and site preferences.

You can manage or block cookies through your browser settings.

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you.

  • Correct or update your information.

  • Request deletion or restriction of your information (where legally permissible).

  • Object to processing or withdraw your consent (e.g. for marketing).

  • Lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za.

To exercise these rights, please contact us at kits4sportsincorp@gmail.com.

9. Age of Consent

By using this site, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian if you are a minor.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect once published on our website. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact: